Partner Resources
Working in partnership to ensure everyone in Somerset has access to the right support at the right time, to build resilient communities.
There are a lots of ways VCFSE organisations in Somerset can get involved.
Somerset Frontline
Somerset Frontline is an exciting new online directory and referral platform that makes it easier to find services, connect organisations and support people more effectively in local communities across Somerset.
Advice First Aid
Advice First Aid is training that Citizens Advice Somerset provides to enable trusted people within our communities to identify and support people in need of advice services.
What’s an Advice First Aider?
Advice First Aiders serve as a critical link, connecting people in local communities with advice and the essential support services necessary to improve their situations.
Advice First Aiders don’t give advice themselves, but by asking the right questions they’re able to identify relevant information for self-help, signpost to appropriate organisations, and identify when to refer more urgent or complex advice cases to our qualified advisers and caseworkers. They then log the AFA interaction online.
Advice First Aid training
Our Advice First Aid training enables people in non-advice roles to gain the skills to become an advice first aider, it comprises a short study pack and a half-day workshop, covering:
- How to spot an advice issue
- Empowering self-help where possible
- Provide information and signposting support as needed
- When and how to refer if full advice or specialist help is necessary
When completed each participant receives a certificate and access to all Advice First Aid resources and recording area.
Promotional resources
Promotional resources – a selection of resources for partners across Somerset to promote the Crisis and Resilience Alliance support available.
For anyone to use to promote the service
Leaflet (downloadable PDF)
For Crisis and Resilience Alliance members only
Brand and communications guidelines
Poster toolkit (editable in Canva)
Social media toolkit (editable in Canva)
If you are a charity, you can get a Canva account for free, see our guide.